Question Pallete

Questions 1-10  Listen from here

Complete the notes below.

Write ONE WORD ONLY for each answer.


Conflict at work

Conflict mostly consists of behaviour in the general category of 1

Often a result of people wanting to prove their 2

Also caused by differences in 3  between people

4   conflicts: people more concerned about own team than about company

Conflict-related stress can cause 5  that may last for months


Chief Executives (CEOs)

Many have both 6  and anxiety

May not like to have their decisions questioned

There may be conflict between people who have different 7


Other managers

A structure that is more 8  may create a feeling of uncertainty

about who staff should report to.


Minimising conflict

Bosses need to try hard to gain 9

Someone from outside the company may be given the role of 10  in order to resolve conflicts.


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