Solution for: Painting and fixing in the flat

Answer Table

1. Pargetter 6. prices
2. East 7. glass
3. library 8. cooker
4. morning/mornings 9. week
5. postbox 10. fence

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Exam Review

Painting and fixing in the flat


Good morning. Is that Mr Thorndyke?

Speaking. How can I help?

I’ve got quite a few things which need painting and fixing in the flat and I wonder whether you'd be able to do the work.

I’m sure I’d be able to help but let me take down a few details.           

Yes, of course.

Well, firstly, how did you hear about us?

It was my friend Mav Hamoton ... you did some excellent work for her a couple of years ago. Do you remember?

Oh, yes, that was in West Park Flats, lovely lady.

Yes, she is.

And what’s your name, please?

It's Edith Pargetter.

Edith ... can you spell your surname, please?

It's P-A-R-G-E-double T-E-R.

Double T, right. And do you live in West Park Flats as well?

No, actually it’s East Park, Flat 4.

Oh, right, that’s over the road, I seem to remember - quite difficult to get to.

Yes, it’s at the back of the library.

Right, I know. And what’s your phone number?

875934 but I’m out a great deal in the afternoons and evenings.

So would the best time to ring you be in the morning?


Fine. I've made a note of that. Can I just ask, I'll be in a van and I know parking’s rather difficult round your flats. Where would you recommend?

Well, I always tell people in larger vehicles to park by the postbox on the other side of the road from the entrance.

Good, thanks.

And will you be able to give me a full itemised quote?

Oh. yes. I'll list all the jobs separately with individual prices.

That'd be a great help.

No problem.


Now, what would you like me to do?

Firstly and most urgently is in the kitchen. With all the weather damage, the glass in the door has cracked and I’d need that fixing ...I presume you mean replacing?

Oh, yes. And as soon as possible ...

What I'll do is come round tomorrow morning and do that immediately.

Thank you so much. The other things aren’t so urgent but...

Now, I'll make a note of everything you want doing.

 Well, in the kitchen I’d like some painting doing.

All the kitchen walls?

Just the area over the cooker. It’s very greasy... 

Right... it does tend to get that way!


Well, if you want a proper job done what I’d need to do is strip the old paint and plaster it about a week before I paint it.

Of course. Now, May tells me you also do work in the garden.

that’s right.

Well, I’d like you to replace a fence.

Just One?

Yes, at the far end.

Fine. Shouldn’t be a problem.         

And that’s the lot.

Fine. Yeah, as I say I can come round tomorrow morning to look over things with you.

That’s great, thank you.

So, I’ll look forward to seeing you tomorrow at...

Questions 1-6

Complete the notes below.

Write ONE WORD ONLY for each answer.



Customer heard about Thorndyke’s from a friend


Name: Edith 1
Answer: Pargetter    Locate  Listen from here

Address: Flat 4, 2
Answer: East    Locate  Listen from here Park Flats

(Behind the 3
Answer: library    Locate  Listen from here )

Phone number: 875934

Best time to contact customer: during the 4
Answer: morning/mornings    Locate  Listen from here

Where to park: opposite entrance next to the 5
Answer: postbox    Locate  Listen from here

Needs full quote showing all the jobs and the 6
Answer: prices    Locate  Listen from here 


Questions 7-10

Write ONE WORD ONLY for each answer.



Work to be done



Replace the 7
Answer: glass    Locate  Listen from here

in the door

Fix tomorrow

Paint wall above the 8
Answer: cooker    Locate  Listen from here

Strip paint and plaster approximately one 9
Answer: week    Locate  Listen from here in advance


One 10
Answer: fence    Locate  Listen from here needs

replacing (end of garden)


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